Shipping policy

At Miyoi, we want your cuddly companions to reach you as quickly and safely as possible.

Processing Time
All orders are processed and dispatched within 1–2 business days of purchase.

Delivery Time
Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing.

International Shipping
We proudly ship worldwide. Delivery times may vary slightly for remote areas or during high-demand periods (e.g. holidays).

Order Tracking
You'll receive a tracking number via email once your order has shipped, so you can follow its journey every step of the way.

Delays
While we do our best to ensure timely delivery, occasional delays may occur due to customs, weather, or carrier issues beyond our control. Thank you for your patience!

If you have any questions about your order, feel free to contact us anytime — we're happy to help.

What is your return policy

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 7-10 business days. Expedited shipping options are also available at checkout.

Do you offer free shipping?

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.